Win back buyers who left checkout
Facet emails buyers who start a Stripe checkout but don't finish, up to three times.
Cart recovery lists checkouts buyers didn't finish and emails them a reminder automatically, 1 hour, 24 hours and 72 hours later.
- Open Monetize, then Cart recovery.
- Under Automatic reminders, check that Send reminders automatically is on.
- If Facet says reminders are waiting, select Add sender details and add your legal name and postal address. The law requires them in every marketing email.
- Select Preview the email to see what buyers receive.
- To nudge one buyer now, select Send reminder on their row. Send due reminders now sends every reminder that's due.
The totals show Abandoned, Recovered, Recovered value and Recovery rate. Payments still clearing are checkouts Stripe hasn't settled yet; they clear on their own.
If this didn't work
- No reminders are going out: automatic reminders are paused, or your sender details are missing. Turn them on, then add your sender details.
- Some checkouts are only counted, not listed: the buyer left before typing an email, so there's no one to remind.
Each checkout gets at most three reminders.