My ZIP export didn't finish or download
Check the archive status before retrying, and download a ready archive again without preparing another one.
Check the archive status before you try again; preparation may still be running, or a ready ZIP may be waiting.
- Open Account & Security and scroll to Export Your Data.
- Select Check archive status.
- If an archive is ready, select Download reviewed ZIP to get it again without preparing another one.
- Check your browser's download list. Asking for a download doesn't prove the file arrived.
- If no archive is available and nothing is running, select Prepare ZIP archive again and complete the password or second-factor check.
If this didn't work
- It says a new ZIP can be prepared after a certain time: one archive can be prepared per day, and only a finished archive uses the day. Check archive status again after that time. JSON and YAML exports still work meanwhile, and a ready ZIP can still be downloaded.
- It says the next time couldn't be verified, or the status check failed: wait a little and select Check archive status again before retrying.
An archive with no readable completeness report isn't proof that it is complete. Open it and check the files yourself before relying on it.