Contact Jed & Hannah
Email support@get-facet.com; every message is read by one of us.
Email support@get-facet.com. Facet is run by two people, Jed and Hannah, and every message is read by one of us.
- Open About and select Contact Support, or write to support@get-facet.com from any email app.
- Send it from the email address on your owner account if you can.
- Say what you were trying to do, what you expected, and what happened instead. Include the version number shown on the About page.
- If you'd like us to work inside your admin, for example to move content over, open Team and use Get help from Facet support to choose what we can do and for how long.
If this didn't work
- The Contact Support button doesn't open anything: your browser has no email app set up. Copy support@get-facet.com into your email service instead.
- You're not sure we got your message: check your sent folder for the address, then reply to your own message rather than starting a new one.
Never send us your password, reset links, recovery codes, API keys or your ZIP export. When you give us access from Team, we sign in as "Facet support", never as you, everything we change shows in your Audit Log, and you can select End access now at any time.