My signup didn't finish
Open the welcome page link from your checkout. It says why the signup stopped and, when you can, lets you start again with your plan kept.
Open the welcome page you reached after checkout: it says why your signup stopped, and when you can fix it yourself it gives you a button to do it.
- Open the welcome page again. It's the page Facet showed after you paid, and the link is still in your browser history.
- If it says someone else took your site name first, select Choose another name. Your payment for that name was cancelled, and anything taken is refunded in full. Your plan choice is kept.
- If it says the site was deleted while you were checking out, select Start again to set up a new site.
- If it says your site is still being set up, leave the page open. It updates on its own, usually within a few minutes.
If this didn't work
- It says Jed & Hannah are checking your signup: we hold a few signups for a quick check by a person. You don't need to do anything else; we'll email you.
- It says the site is paused, or it doesn't say why: select Talk to Jed & Hannah. The email starts with your site name and support reference.