Reconnect a disconnected domain
Fix the DNS records Facet shows you, then select Reconnect domain in Settings > Domain. Your settings were kept.
When Facet disconnects your custom domain, your settings are kept: fix what the page says, then select Reconnect domain. Your site stays online at its facetcloud.io address meanwhile.
- Open Settings, then Domain. The page says why the domain was disconnected.
- Sign in where you manage DNS for the domain and check each record Facet lists. Use Copy next to each value.
- Select Reconnect domain. Facet checks the records again straight away and shows each one with what's wrong, if anything.
- Once the records are right, the security certificate usually arrives within 15 minutes, and the domain goes live again.
If this didn't work
- The page says your plan no longer includes a custom domain: move to a plan that does in Billing, then select Reconnect domain.
- There's no Reconnect domain button, and the page says our team is keeping the domain disconnected or your account is being reviewed: select Talk to Jed & Hannah on that page. Only we can reconnect it then.
Only the site owner can reconnect a domain.