Copyright & DMCA Policy
Last updated: July 2026
Facet Cloud hosts sites and content published by independent creators. We respect the intellectual property of others and expect our customers to do the same. This policy explains how to report infringing content and how we respond.
1. Reporting copyright infringement
If you are a copyright owner (or authorised to act on one's behalf) and believe content hosted on Facet Cloud infringes your copyright, send a written notice to our designated agent at [email protected]. To be effective, your notice must include:
- Your physical or electronic signature.
- Identification of the copyrighted work you claim has been infringed.
- Identification of the material that is claimed to be infringing, with enough detail for us to locate it — including the specific URL(s).
- Your name, address, telephone number, and email address.
- A statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
- A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf.
Please note that under Section 512(f) of the U.S. Digital Millennium Copyright Act (DMCA) — and equivalent provisions elsewhere — you may be liable for damages if you knowingly materially misrepresent that material is infringing.
2. Designated agent
Notices should be addressed to our designated copyright agent:
Copyright Agent, Facet Cloud
Wellington, New Zealand
Email: [email protected]
3. Our response
On receipt of a valid notice, we will act expeditiously to remove or disable access to the allegedly infringing material and will make a reasonable effort to notify the customer who published it. We may forward your notice, including your contact details, to that customer.
4. Counter-notice
If you are a customer whose content was removed and you believe it was removed in error or that you have the right to use it, you may submit a counter-notice to [email protected] containing:
- Your physical or electronic signature.
- Identification of the material that was removed and the location at which it appeared before removal.
- A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification.
- Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the courts identified in our Terms of Service, and that you will accept service of process from the party who filed the original notice.
If we receive a valid counter-notice, we may restore the removed material unless the original complainant notifies us that they have filed a legal action seeking to restrain the infringing activity.
5. Repeat infringers
In appropriate circumstances and at our discretion, we will suspend or terminate the accounts of customers who are the subject of repeated valid infringement notices, consistent with our Terms of Service.
6. Trademark and other complaints
For trademark disputes or other content complaints that are not copyright-related, contact [email protected] and review our Acceptable Use policy.